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FAQs

How do I buy products from the website?

In case you like any of our products, you can fill up the Enquiry Form and find out the pricing with us for it. You can also Whatsapp us on +919836791549 and get your queries answered almost instantly.

As soon as we receive your order, we will send a confirmation mail and provide our bank details so that the payment can be transferred. Once the transfer is complete, the ordered items would be couriered.

How is shipping of the products done?

Our shipping is done through registered Courier Companies, both for within India as well as for International orders.

Domestic orders are usually delivered within 4 working days and international orders within 7 working days, after the bank transfer is successfully completed.

Please note that Saturday, Sunday and Public Holidays are not considered as working days for standard deliveries.

What will be the shipping charges?

Shipping and handling charges are given based on the product, its size and volume, the packaging used and the shipping destination. When you are finalizing an Order, based on the destination, the Courier Charges will be given to you. All Orders are executed and shipped from Kolkata (India).

How can I track my order?

Once your order is shipped, we will give you the Consignment No. and details of the Courier Company. You can track your order status from the Courier company’s website.

What is the payment procedure?

We will provide you our bank details and you can electronically transfer the payment/ deposit in our account.

Do you provide Cash On Delivery (COD) payment option?

No, at the moment, Mudita Crafts does not offer an option to pay Cash on Delivery for your orders.

I stay abroad and want to buy your products. How much will you charge as duties and taxes for international orders?

In case of international orders, there may be Duties & Taxes applicable (might vary according to country rules), which are over and above any shipping and handling charges paid by you to us.

If applicable, you will need to pay the applicable duties and taxes directly to the shipping agency at the time of your order delivery after you receive an invoice by the shipping agent.

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